Refund policy
Last updated: September 8, 2026
At Crochet Skein, we want customers to receive the digital crochet patterns they ordered and to be able to access them without difficulty.
Because our products are primarily digital downloads delivered electronically, they cannot be physically returned in the same way as tangible goods. This policy explains when refunds, cancellations, or replacement files may be available.
Digital Products
Unless a product page expressly states otherwise, products sold through Crochet Skein are digital crochet pattern files.
No physical item will be shipped.
Product photographs may show examples of completed crochet projects for illustration. Purchasing a pattern does not include the completed crocheted item, yarn, hooks, accessories, or other physical materials.
Refunds for Digital Downloads
Because digital files can ordinarily be accessed or downloaded immediately after purchase, purchases of digital products are generally final once the digital content has been accessed or downloaded, except where:
- the file is defective or corrupted;
- the wrong file was delivered;
- required files are missing;
- you were accidentally charged more than once for the same order;
- we are unable to provide the product you purchased; or
- applicable law requires a refund or cancellation.
Nothing in this policy limits consumer rights that cannot legally be excluded.
Before Downloading Your Purchase
If you believe you purchased the wrong product or made an order by mistake and have not accessed or downloaded the digital file, contact us as soon as possible at:
Please include your:
- order number;
- email address used at checkout; and
- reason for the request.
We will review eligible requests on a case-by-case basis.
Submitting a request does not automatically guarantee a refund where the digital content has already been supplied or accessed.
Defective, Corrupted, or Incorrect Files
If the digital file you receive is corrupted, incomplete, inaccessible, or materially different from the product you ordered, contact us at contact@crochetskein.com.
Please provide your order number and a description of the issue.
Where appropriate, we will first attempt to resolve the issue by:
- providing a replacement download;
- correcting the file;
- restoring access to the purchased file; or
- supplying the correct product.
If we are unable to provide a functioning version of the purchased product, we may issue a refund where appropriate or where required by law.
Duplicate Purchases or Duplicate Charges
If you accidentally purchase the same digital product more than once, or believe you were charged twice for the same transaction, contact us.
Once we verify the duplicate transaction, we may refund the duplicate charge.
Change of Mind
Because digital products can be delivered and copied immediately, we generally cannot provide refunds solely because:
- you changed your mind after downloading the file;
- you no longer want to make the project;
- you purchased a pattern without reviewing the description;
- you expected a finished physical crochet product when the listing clearly stated that it was a digital pattern;
- the pattern is beyond or below your preferred skill level;
- your chosen yarn, hook, tension, sizing, or modifications produce a different result; or
- you already obtained access to the complete digital file.
This does not affect rights that applicable consumer law gives you.
European Union Customers — Right of Withdrawal
Consumers located in the European Union may ordinarily have a statutory right to withdraw from certain online contracts within 14 days.
Special rules apply to digital content supplied immediately.
Where permitted by applicable law, the right of withdrawal may cease once delivery of the digital content begins only if the customer has expressly consented to immediate delivery and acknowledged that beginning delivery causes the loss of the applicable withdrawal right.
If those legal requirements have not been satisfied, your statutory withdrawal rights remain unaffected.
Where applicable, Crochet Skein will provide an electronic method for exercising the statutory right of withdrawal.
To exercise any applicable statutory cancellation or withdrawal right, you may also contact:
Email: contact@crochetskein.com
Please provide your name, order number, email address used for the order, and a clear statement that you wish to withdraw from the applicable contract.
Digital content is specifically recognized by Shopify as potentially exempt from the EU cooling-off right when the customer agreed to immediate performance and acknowledged the resulting loss of the withdrawal right.
United Kingdom and Other Jurisdictions
Customers may have additional mandatory rights under the consumer-protection laws of their country or state.
Nothing in this Return & Refund Policy excludes, restricts, or replaces rights that cannot legally be waived.
Where this policy conflicts with mandatory consumer law applicable to you, the mandatory legal requirement will apply.
Refund Processing
When a refund is approved, it will normally be issued to the original payment method.
Processing times depend on the payment provider, financial institution, and location of the customer.
Although we may authorize a refund promptly, your bank or card provider may require additional business days before the refund appears on your account.
Chargebacks
If you experience a problem with an order, we encourage you to contact us first so we can investigate and attempt to resolve it.
Nothing in this section limits any lawful rights you may have through your payment provider or applicable consumer-protection law.
Contact Us
For questions about downloads, cancellations, refunds, or orders:
Crochet Skein
Email: contact@crochetskein.com
Phone: +1 929-782-9284
Address: 1652 N 52nd St, Apt 35, Phoenix, AZ 85008, United States