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 Frequently asked questions 

How do I receive my pattern after purchasing?

Your pattern is delivered instantly as a PDF download right after your payment is confirmed. Check your email for a download link, or log into your account to access your order.

I didn’t receive my download. What should I do?

First check your spam or junk folder. If it’s not there, contact us at contact@crochetskein.com with your order number and we’ll resend it to you right away.

I received the wrong pattern. What do I do?

We’re sorry about that, it’s completely on us. Contact us immediately and we’ll send you the correct pattern right away.

Can I download my pattern more than once?

Yes. Your download link allows multiple downloads. If you ever lose access to your file, just contact us with your order number and we’ll resend it.

What format are the patterns in?

All patterns are digital PDF files. No physical items are shipped.

What skill level are the patterns?

We carry patterns for all skill levels, from beginner to advanced. Each product listing specifies the skill level required.

What is your refund policy?

Because our products are instant digital downloads, we do not offer refunds after a file has been downloaded. However if you experience a technical issue or received the wrong file, contact us and we will make it right.

I purchased a bundle and received a ZIP file. How do I open it?

On a computer, double-click the ZIP file and all the PDFs will appear. On iPhone, tap the file and select “Open with Files.” On Android, tap the file and it should unzip automatically. If you have trouble, contact us and we’ll send each PDF separately.